All you need to know

You’ll find answers to the questions we get asked most often below. If you don’t find what you’re looking for, please call one of our knowledgeable team members on 0800 358 3526, or email us.

  • Woodland Trust Energy closure - your questions answered

    • Is Woodland Trust Energy closing down?

      Woodland Trust Energy is being phased out gradually. We will give all our customers a month’s notice of the date when we’ll stop providing your energy and let you know what your options are. Rest assured, there will be no interruption to your gas or electricity supplies, as OVO Energy will continue providing them while you choose the option you want.


    • Why is Woodland Trust Energy closing?

      The partnership between Woodland Trust and OVO has arrived at its natural end and the Woodland Trust is looking to focus on new initiatives. OVO has been focusing its efforts on delivering  local community-based partnerships. Over the past year, three partnerships with local councils have launched, helping over 5,000 energy customers re-engage in the energy market.


    • Will my gas or electricity go off supply when Woodland Trust Energy closes?

      No, Woodland Trust Energy has always been powered by OVO Energy. They will continue providing your energy, so there’ll be no disruption to the supply to your home, and you shouldn’t notice any difference.

      However, you should still get in touch with us to let us know which of OVO’s energy plans you’d like to be on. If we haven’t heard from you a month after the date of your Woodland Trust Energy termination letter, you’ll automatically switch to OVO’s Simpler Energy plan. It’s a variable rate plan****, so your energy prices could rise and fall.

    • As a Woodland Trust Energy customer, what should I do next?

      You can choose a new OVO plan or switch to a completely different energy supplier if you prefer – you won’t have to pay any exit fees.


      Just phone our Woodland Trust Energy team on 0800 358 3526 and we’ll sort everything out for you. We’re open 8am to 8pm Monday to Friday and 9am to 5pm on Saturdays.


      If we haven’t heard from you by a given date (shown in the letter or email we’ve sent you), you’ll roll onto OVO’s Simpler Energy plan. It’s a variable rate plan****, so your energy prices could change at any time.

      See the next question for details of OVO’s choice of energy plans.

    • What energy plans does OVO offer?

      OVO offers three energy plans. Two of them are very similar to our Woodland Trust plans, plus there’s Simpler Energy, a variable rate plan, if you’d prefer not to be tied to a fixed contract.


      Better Energy

      Rates fixed for 12 months

      33%** renewable electricity***

      Phone and email support from OVO’s Bristol-based team


      a month

      Based on national average.******

      Greener Energy

      100% renewable electricity***

      Rates fixed for 12 months

      Full phone and email service from OVO’s team

      [no coal sentence tbc]


      a month

      Based on national average******

      Simpler Energy

      Variable rates

      33%** renewable electricity***

      No fixed contract****


      a month

      Based on national average******

      With all these plans you can opt for OVO’s online account management discount **** of £2.50 per fuel each month. That adds up to £60 per year if you have both gas and electricity.

      You can find out more about OVO’s plans here and compare their Terms and Conditions with the ones for our Woodland Trust Energy plans.

      Remember – it might be worth thinking about switching your tariff or supplier.


    • What is a variable rate plan?

      If your energy plan, tariff or contract is ‘variable’, that means your standing charge and the price you pay for your energy can go either up or down, according to what the wholesale market is doing.


      If wholesale prices rise, your energy supplier has to pay more for the energy they buy on your behalf. If you’re on a variable rate plan, they’ll pass that price rise on to you so you’ll pay more for your energy.

      OVO will always let you know in advance when prices are going to rise. Variable plans have no fixed term at all, so you can leave (or upgrade to a fixed rate plan) whenever you want, with no exit fees.

    • Has OVO always been supplying my energy?

      Yes, our Woodland Trust Energy has always been powered by OVO, but we believe our partnership has now come to a natural end.

    • Will OVO offer me the same prices that I’m paying now?

      Not necessarily. OVO will offer you the latest prices available to all OVO customers. These may be higher or lower than your current Woodland Trust Energy prices.


    • Is the Woodland Trust charity closing down as well?

      Definitely not. As the UK’s largest woodland conservation charity, we’re committed to safeguarding the UK’s native woodland for future generations. So we’ll continue protecting precious ancient woods and planting new native woodland around the UK.

      If you’d like to go on supporting us in a different way, we’ll be very grateful. Find out here about all the different ways you can help with our essential work.

    • Do I have any options other than switching to OVO?

      You always have the option to move to another tariff or supplier without paying any leaving fees. If you decide to do this, within 30 days after you receive formal notice (your termination letter), OVO will honour the prices you’re currently on with Woodland Trust Energy until the date you switch to your new supplier.

      Please note that if you owe us any money, your switch might be delayed until your account is settled. But as long as you clear this within 30 working days of us asking you, your switch can still go ahead. Alternatively, you might be able to carry your balance over to your new supplier.

    • Where can I get impartial advice and information about switching?

      It's easy to get free, independent advice so that you ‘know your rights’ as an energy consumer. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity or gas supply, or ask for help if you're struggling to pay your bills. To ‘know your rights’, visit for up-to-date information or contact the Citizens Advice consumer service on 03454 04 05 06. Also, so you can save money on your bills, you might want to think about cutting your energy use – to help you with this, get in touch with the Centre for Sustainable Energy on 0800 408 6601.

    • What is OVO’s online account management discount?

      It’s a discount***** of £2.50 per fuel each month, which adds up to £60 per year if you have both gas and electricity.


      It’s available for customers who manage their account completely online. That means visiting OVO’s website, or using their app, rather than calling OVO or emailing them, whenever you want to:


      • Give your meter readings

      • Set up reminders to give meter readings

      • View your statements

      • See how much energy you’re using

      • Renew your plan

      You can find out more here